Our Policies

Questions about your order?
Please contact us if you have any problems with your order dstello(at)dstello.com

Processing time:
Please allow us 1 to 3 business days to make your custom order.

Estimated shipping times:
- STANDARD mail option 
Canada & USA: 5 to 15 business days
Europe: 3 to 12 business days
Rest of the world: 10 to 20 business days

- DHL EXPRESS* with tracking number:
Canada & USA: 3 to 5 business days
Europe: 2 to 5 business days
Rest of the world: 3-7 business days

*DHL Express delivery is not available to P.O. boxes. Please leave your PHONE NUMBER for us to fill the express sheet so the courier will be able to contact with you if you are not home. Express delivery is for the item to be delivered faster (does not include the processing time). DHL EXPRESS price is calculated and displayed at checkout.

I'll do my best to meet these shipping estimates, but cannot guarantee them. These delivery times does not apply on holidays season. It may take a bit longer.

Please also verify that your PayPal shipping address is correct as we cannot be responsible for packages sent to incorrect addresses. Returned packages due to wrong address will be charged a fee handling to have mailed to the right address.

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Please familiarize yourself with the regulations of your country's postal service regarding these fees. If you are required to pay import taxes you did not anticipate, please be aware that you have assumed full responsibility at the time of purchase & will not be reimbursed. If a package is returned to us due to refusal to pay customs or duty fees, no refund will be issued. Thanks

Payment options:
Paypal keeps your payment information secure. We will never receive your credit card information.

Sizing details:
Sizes for the styles are listed on each listing. You MUST measure to ensure that your size choice is correct.

Gift wrapping and packaging:
All our jewelry & accessories are ready to give as a gift. Your order will arrive in our specially designed signature gift box or bag, packed securely and enclosed in a bubble mailer. Every order comes with a small polishing pad which works wonders in keeping your jewelry shiny. We offer this service completely Free!!! :)

Returns & exchanges:
The 95% of our products are CUSTOM MADE, MADE TO ORDER or PERSONALIZED and due to the hand-made nature of our jewelry, all these sales are FINAL, as they are made exclusively for you, cannot be exchangeable, returned or refunded.

We gladly accept returns on non-custom items or non-personalized:
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery

Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The item must be returned in new and unused condition, in its original packaging box ( We can only refund upon receiving the return of merchandise and we're not responsible for lost or damaged return shipments). Items must be sent with tracking number and SIGNATURE confirmation.

A return/exchange authorization is required. Unauthorized returns will not be accepted. Please contact us.

Privacy policy:
We will only use your shipping and billing address, and contact information
To communicate with you about your order:
- To fulfill your order
- For legal reasons (like paying taxes)

Pictures:
We make every effort to accurately represent the colors of our products, however, due to the variations in computer monitors, cameras and settings, and other factors, we cannot be responsible for slight variation in product colors. Please email us if you have any questions. If you are extremely sensitive to color choices we suggest that you look at our products on several different monitors before making your final selection.

Wholesale availability:
We welcome wholesale orders on some of our designs. Ask us for details

Seller details:
Gipuzkoa
Basque Country, Spain
email: dstello(at)dstello.com
Phone: 688 710 774